Spa Etiquette

To discover more about the ESPA philosophy, treatments and products please visit the ESPA site.

Spa Arrival

Please arrive at the spa reception at least one hour before your treatment, so you can enjoy full use of our exclusive facilities. Facilities include male and female changing rooms, male and female heat experiences, steam rooms, saunas, ice fountains, lifestyle showers and a vitality pool. Male and female relaxation areas and our beautiful, tranquil courtyard offer peaceful areas to read, sleep or relax.

Please be aware that late arrivals won’t receive an extension to their treatment.

Spa Reservations

To make an appointment, please get in touch – we’ll be delighted to help you select the perfect treatment. There is a minimum of a one-hour booking policy for all visitors and residents of the resort. For day visitors there is a minimum booking policy of either Full Day Spa Rituals or a TIME Ritual (2 hours or more) which allows the use of the spa/leisure facilities plus lunch within The Spa Café.

Please note, reservations can’t be confirmed or secured without credit or debit card details.

Age Requirements

The minimum age for spa access and treatment is 16.

Health Conditions

When you reserve your experience, please tell us about any health conditions, allergies or injuries which could affect your choice of treatment. 


We have specially designed treatments for expectant and nursing mothers. The spa team will guide you in choosing the right treatment for you during this special time.

What to Bring

We provide a luxurious robe, towels and slippers to use during your visit. Hotel guests may arrive in their bedroom robe to help with their continued relaxation. Please bring a bathing suit if you wish to use the unisex vitality pool. The changing rooms are fully stocked with a wide range of amenities. 


The spa is a tranquil, relaxing environment. Please respect other guests’ rights to privacy and serenity and don’t use mobile phones within the spa.

Smoking is prohibited throughout the spa.

Cancellation Policy

There is a 100% cancellation charge for any Treatment or Day Spa Ritual not cancelled at least 24 hours before your appointment.


To continue your spa experience at home, all ESPA products used in your treatments are available at spa reception. One of our team will be delighted to advise you on the best products for you. 

Gift Vouchers

The ideal present for someone special, our gift vouchers are available for Day Spa Rituals. Gift vouchers are non-refundable and must be presented at time of treatment or purchase. Gift vouchers are available here. 


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