Customer Services

At this glorious playground of country pursuits and leisure activities you’ll find an outstanding array of world-class facilities, including three championship golf courses, an award-winning spa, and a stunning choice of dining options to suit every occasion. Our staff are dedicated to making sure you have a unique and wonderful experience.

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FAQ - Frequently Asked Questions

What is the dress code for each Restaurant?

The Dormy Clubhouse Bar and Grill, Deseo, and Restaurant Andrew Fairlie do not have a strict dress code and casual dress is permitted.
In The Strathearn Restaurant the refined setting encourages you to dress for dinner although jackets and ties are not essential.
For afternoon tea in the main bar smart casual attire is suitable, with smart denim, shorts and sportswear now permitted.

What time is check in /out?

Check in is available from 1500hrs on the day you arrive, you may request an early check in at the time of booking.  We will then make a note of this on your booking and do our upmost to accommodate your request, however we cannot guarantee it will be available.

Please be ready to leave the room by 1200hrs, late check outs can be requested with Guest Services on check in.

What time is breakfast served?

Breakfast is currently served from 0700hrs – 1000hrs Monday to Friday and from 0700-1030hrs Saturday & Sunday.

What leisure facilities are on offer?

Gleneagles offers a huge range of country pursuits and leisure activities to try out while on holiday in Scotland. These include:
The world famous Shooting and Fishing School
The Equestrian School - one of the most impressive riding centres in Europe
The British School of Falconry
The Gundog School - the first of its kind in the world
Off-road 4x4 driving on two specially developed courses
The Club, with two swimming pools, outdoor Alpine Onsen, tennis courts, gymnasium, cycle hire and walking/running tracks

What time do the leisure facilities open & close?

The Leisure Club is open from 06.30 to 22.00hrs Monday to Friday and from 07.00 hrs to 22.00hrs Saturday & Sunday.  There is a daily timetable of Fitness Classes.

Do you recommend pre booking all dining and leisure prior to arrival?

Yes, as the hotel can get very busy we advise all dining and leisure are  pre booked in advance to avoid any disappointment.

Can I use the Spa Facilities?

You are welcome to use the wonderful spa facilities if you are a resident and have a spa treatment booked.  If you are visiting for the day please contact the spa directly on 01764 694332 for more information on Day Spa packages.

Can I use the Leisure Club?

The Leisure Club is only available to residents.

Can you arrange tee times at Carnoustie / The Old Course etc?

No, as these clubs may require prepayment at the time of booking and have their own terms & conditions and cancellation policies it is advised to make these bookings directly.

What is the dress code for the golf courses?

Comfort and informality is the theme, although we would prefer you not to wear jeans or jogging trousers.

Do you have car parking facilities

Yes  we provide free parking for residents and visitors, please following signs for parking when you enter the main gate.

Which Airport is closest to Gleneagles?

Edinburgh and Glasgow Airports are both less than 50 miles, or an hour’s drive away.

Do you arrange airport / train transfers? And is this service complimentary?

We offer a private chauffeur transfer service, this must be booked at least 24 hours in advance.  For pricing please speak with Resort Sales.
You can travel by train into Gleneagles Station, a complimentary transfer service to the hotel is available from here. Please arrange in advance by calling 01764 694175.

How can you travel from Glasgow or Edinburgh Airport?

We offer a private chauffeur transfer service from both airports, to book you must provide us with your flight number and arrival time at least 24 hours in advance.  For pricing please speak with Resort Sales.  If you plan to hire a car please find directions to help plan your route using the following link /find-us

You can travel by train into Gleneagles Station, for more information on train timetables please trywww.nationalrail.co.uk

Do you arrange babysitters?

We use an external babysitting company called Little Royals, please let us know if you would like to use this service at the time of booking and we will have them contact you to make arrangements directly.  We do not have baby monitors in the rooms or provide a baby listening service.

Do you have wifi?

The whole hotel has complimentary wi-fi for your convenience.

Do you have Sky TV?

Yes, we have various channels including Sky New, Sky Sports 1, 2, 3 & 4.

What facilities are provided in the room?

All rooms have fridges, hairdryers, Irons and tea making facilities.

Do all the rooms have DVD players?

Yes.

Do you have DVDS available?

Yes, although the selection is limited.  A  deposit of £15.00 is charged to the room at the time of rental and is refunded when the DVD is returned.  Please enquire at reception.

What payment methods do you accept?

At the time of booking we can accept debit or credit cards over the phone (with the exception of Diners Club) or you can post us a cheque. Once you are at the hotel you can pay by cash, cheque, credit or debit card.  We accept Visa, Mastercard, Maestro, American Express, and Diners Club.

I have questions regarding the Ryder Cup 2014

All questions pertaining to the Ryder Cup 2014 please visit www.rydercup.com.

Can I arrange a gift voucher?

Yes.  We have lots of wonderful gift vouchers available offering dining, shopping, leisure and outdoors experiences suitable for all ages and tastes.

Can I bring my dog with me?

Yes. In the hotel we are happy to accommodate dogs up to the size of a Labrador. There will be an additional room charge of £100 per dog per night, with additional dogs charged at £100 per dog per night. Your dog will be provided with a dog bed, foam duvet, plastic floor mats with two bowls and a poop scoop set. We also have kennels available on the hotel grounds which are £46 per dog per night, and each additional dog sharing a kennel is £24.

Please note: All dogs should have vaccination certificates with them and are expected to have been treated in advance for worms, fleas and kennel cough, and must have a dog registration form filled out and returned prior to arrival. Please ask resort sales to send you this form at the time of booking.
Dog food is not provided.

Can I smoke on the hotel balconies?

Gleneagles is a non-smoking environment, all public areas including bars and restaurants are smoke free zones. Please be aware that a breach of the non-smoking policy in your bedroom or balcony will incur an additional charge up to the full room rate. There are dedicated external locations throughout the resort for smoking which you are most welcome to use.

Still haven't found what you were looking for? Send us an enquiry.

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